How To Improve Coaching Conversations With An AI Chatbot (Forbes)
Published December, 2023
Dr. Carylynn Kemp Larson explores the evolving role of artificial intelligence in coaching, arguing that while AI will not replace human coaches, it has the potential to significantly enhance coaching effectiveness. Rather than viewing chatbots as substitutes, she positions them as tools that can help leaders and professionals strengthen their coaching skills and deepen the quality of their conversations.
She outlines practical ways AI can support coaching, including generating thoughtful questions, reframing advice into insights, delivering more balanced and nonjudgmental feedback, and expanding perspectives. These capabilities can help coaches prepare more effectively and reflect more deeply on their interactions.
At the same time, Dr. Larson emphasizes that the foundation of effective coaching remains human connection. AI should not be used during conversations in ways that disrupt presence or authenticity, but instead as a tool for preparation and continuous improvement. Ultimately, she encourages leaders to embrace AI as a way to become more effective, self-aware coaches—while maintaining the relational depth that only humans can provide.
Key Takeaways
AI won’t replace coaching—but it can significantly enhance it.
The future belongs to leaders who effectively combine human connection with AI-powered insight.Great coaching starts with better questions.
AI can help generate thoughtful, open-ended questions that deepen reflection and expand thinking.Coaching is about insight, not advice.
Reframing advice as perspective empowers individuals to think for themselves and find their own solutions.Feedback is most effective when it’s nonjudgmental.
AI can help leaders refine how they communicate feedback to make it more constructive and impactful.AI expands perspective and reduces bias.
By offering multiple viewpoints, chatbots can enrich coaching conversations and improve decision-making.Preparation and reflection are where AI adds the most value.
Using AI before and after conversations helps leaders continuously improve their coaching skills.Human connection remains essential.
Presence, empathy, and trust cannot be replaced—and should never be compromised by over-reliance on technology.Becoming a “human with AI” is the real opportunity.
Leaders who integrate AI thoughtfully will be better equipped to grow, adapt, and lead effectively.
Authored by Carylynn Kemp Larson,